This Privacy Policy explains how Abigail Janet Cooke, trading as Abigail Cooke, uses personal information when you visit this website, contact the business, book a call, request a Growth Report or work with the business.
For the purposes of UK data protection law, Abigail Janet Cooke is the controller of the personal information described in this policy.
How to contact me
If you have a question about this policy or how your information is used, email info@abigailcooke.com.
The information I collect
Depending on how you use the website or contact the business, this can include:
- your name, work email address, telephone number and business details;
- the information you provide in a contact form, booking form or Growth Report request;
- website address, project context and other information you choose to share about your business;
- communications between us;
- information needed to provide or administer agreed services, including billing and payment information where relevant; and
- technical and usage information about how the website is used, where you have allowed analytics cookies.
How I use personal information
I use personal information to:
- respond to an enquiry, booking or Growth Report request;
- assess whether the business and the support requested are a good fit;
- discuss, provide and administer services;
- manage records, accounts and legal obligations;
- protect the website and business from misuse; and
- understand how the website is used and improve it, where you have consented to analytics cookies.
I do not sell personal information.
Lawful bases for using your information
The lawful basis depends on the situation. It may be:
- Legitimate interests
- Such as responding to a business enquiry, managing the business, protecting the website and improving services. I balance those interests against your rights and expectations.
- Contract
- Where processing is needed to take steps at your request before an agreement or to provide agreed services.
- Legal obligation
- Where information needs to be kept for tax, accounting or other legal requirements.
- Consent
- Where you choose to allow non-essential cookies or, where required, choose to receive marketing communications.
You can withdraw cookie consent at any time through the website’s cookie settings. If you subscribe to marketing communications in the future, every message will include a clear way to unsubscribe.
Who may receive your information
I use carefully selected providers to run the website and business. Depending on the service used, these may include hosting and deployment providers, website analytics providers (currently Google Analytics, provided by Google Ireland Limited), customer relationship management and form providers, booking providers, email providers, accounting providers and professional advisers.
This list is kept accurate against the services actually used on the live website. Where a new provider, deployed cookie, third-party embed or international data transfer is introduced, this policy is updated before it is used. Providers only receive information where it is necessary for their role and are expected to protect it appropriately. Their own privacy information may also apply when you use their services through this website.
International transfers
Some providers may process information outside the UK. Where this happens, I will use an appropriate legal transfer mechanism, such as an adequacy regulation or contractual safeguards, and take reasonable steps to ensure the information remains protected.
How long I keep information
I keep information only for as long as it is needed for the purpose it was collected for, including legal, accounting and reporting requirements.
As a guide:
- enquiry, booking and Growth Report information is normally kept for up to 24 months after the last meaningful contact, unless a longer period is needed for a genuine business, legal or dispute-related reason;
- client and project information is retained for the period needed to provide the services and manage the client relationship; and
- financial and tax records are kept for the period required by applicable law.
Where information is no longer needed, it is deleted or anonymised securely.
Your rights
Depending on the circumstances, you have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to processing and data portability.
You also have the right to object to direct marketing at any time. Where I rely on consent, you can withdraw it at any time.
To exercise a right, email info@abigailcooke.com. I may need to confirm your identity before responding.
If you are unhappy with how your information has been handled, please contact me first. You can also complain to the Information Commissioner’s Office or by telephone on 0303 123 1113.
Links to other websites
This website may link to third-party websites. Those websites are responsible for their own content and privacy practices. Please read their privacy notices before providing personal information.
Changes to this policy
This policy may be updated when the website, services or legal obligations change. The latest version will always appear on this page with its revised date.